Property management: evaluation

Maintenance requests in tenants' own words, triaged and dispatched in simulated months; and a year of rent through two ways of allocating payments.

96.8%of emergencies attended within 4 hours with triage, vs 59.2% with keyword rules and 51.4% in inbox order (fresh phrasings)

23 h vs 62 hlongest wait for an emergency: triage vs inbox order

90.4%of emergency messages caught, vs 14.8% for keyword rules, at 19.3% false alarms

0 vs 1,756late fees charged while all rent was paid: rent-first allocation vs strictly oldest first

Validation phrasings (seen while the lexicon was written)

Messages	Emergencies caught	False alarms	Urgency right	Trade right
Keyword rules	9.7%	13.9%	47.9%	69.3%
Learned model, words only	67.4%	26.0%	49.8%	57.6%
Triage (hazard screen + model)	100.0%	15.6%	62.7%	88.9%

Simulated months: 2,324 requests, 262 emergencies.

Policy	Within 4 h	Median	90th pct	Worst	False alarms / week	At night
Inbox order, no triage	53.1%	3.6 h	32.9 h	62.8 h	0.0	0.0
Keyword rules flag emergencies	56.5%	3.4 h	32.2 h	62.8 h	12.8	2.0
Triage flags emergencies	100.0%	2.2 h	3.0 h	3.2 h	12.8	2.1

Messages	Emergencies caught	False alarms	Urgency right	Trade right
Keyword rules	14.8%	8.6%	61.0%	67.3%
Learned model, words only	84.4%	30.5%	64.8%	52.7%
Triage (hazard screen + model)	90.4%	19.3%	71.5%	77.2%

Simulated months: 3,235 requests, 311 emergencies.

Policy	Within 4 h	Median	90th pct	Worst	False alarms / week	At night
Inbox order, no triage	51.4%	3.7 h	28.5 h	62.3 h	0.0	0.0
Keyword rules flag emergencies	59.2%	3.2 h	25.1 h	61.6 h	8.3	1.3
Triage flags emergencies	96.8%	2.2 h	3.1 h	23.1 h	17.6	3.1

Emergencies triage missed (sample):

Good morning, someone tried to force the lock and now it won't close upstairs.
Good morning, the bathroom ceiling has come down in the kitchen since this morning.
Hello, the plug socket in the bedroom went bang and is black in the bathroom. We have a baby at home. Cheers
Hey, Please help ASAP! the plug socket in the bedroom went bang and is black upstairs since yesterday. Thank you!
Hey, When you get a chance: the bedroom window frame fell out in the wind in the kitchen since yesterday. My mum is elderly and lives with us.
Hey, the bedroom window frame fell out in the wind in the bathroom since last night. Thank you!
Hi there, EMERGENCY: someone tried to force the lock and now it won't close in the kitchen. I work from home. Cheers
Hi, No rush, but the bedroom window frame fell out in the wind in flat 4B. My mum is elderly and lives with us.

Allocation	Late fees	Fees total	Fees while all rent was paid	Paid all rent, shown owing rent
rent first	1,639	$81,950	0	0 of 904
oldest first	3,395	$169,750	1,756	286 of 904

Passed